Privacy Policy

Poppy TV Privacy Policy

Welcome to Poppy TV. We recognize the importance of personal information protection and are committed to processing and safeguarding your personal information reasonably while providing our products and related services.

When you use different features of Poppy TV, information related to your account, device, content viewing and transaction activities may be generated. This Privacy Policy has been created to help you understand how such information is collected, used and protected, as well as the ways you can manage your personal information.

We process relevant information only to the extent necessary to enable product functions, maintain normal service operation and for other legitimate purposes. Certain features may require you to provide specific information or grant device access permissions, and you may choose whether to provide such information or grant permissions at your discretion. If you decline, the corresponding features may not work properly, but other services that do not rely on such information or permissions will generally remain unaffected.

Please read and understand this Policy before registering an account, watching videos, making purchases or using other services provided by Poppy TV.

1. Scope of Application and Boundaries of Third-Party Services

1.1 Services Covered by this Policy

This Privacy Policy applies to Poppy TV and related products and services offered by its affiliates. For products or services with separate and published independent privacy policies, those respective policies shall prevail.

1.2 Activities Not Governed by this Policy

While using Poppy TV, you may access features and content independently operated by other companies or service providers. The following information processing activities are not subject to this Policy:

  1. Information independently collected or processed by third parties when you leave Poppy TV to access other websites, applications or third-party services;
  2. Information collected by enterprises, institutions or advertising service providers that serve ads within Poppy TV in accordance with their own data processing rules;
  3. Other third-party products or services that have clearly established independent privacy policies and process user information pursuant to those policies.

For the above services, we encourage you to review the respective privacy policies, permission disclosures and data processing rules of those third parties to understand how they handle your personal information.

2. Information Collected and Corresponding Usage Scenarios

Poppy TV processes information based on the features you select and your usage behavior. Since different users use different services, the categories of information listed in this section do not mean we collect all types of data from every user.

2.1 Account Profile and Identity Management

When you create a Poppy TV account or voluntarily complete your profile, we will store the account information you submit, including your username, profile picture and email address.

If you adjust your username or update other profile information during use, we will also save the updated records to keep your account information accurate.

Such information is used for account registration and management, identity recognition and verification, saving your preferences, and helping us identify security risks such as account impersonation or unauthorized access.

Certain account information is required to use specific services. If you choose not to provide such information, you may still use basic features that do not depend on account data, but some account-related services may be restricted.

2.2 Content Browsing and In-App Activities

When you view, play or unlock content on Poppy TV, we may generate or store records related to your activities, including:

  1. Content you have browsed and corresponding browsing history;
  2. Video watch time and content browsing duration;
  3. Information of content you have unlocked;
  4. Your demonstrated content interests and usage preferences;
  5. Records of in-app currency acquisition;
  6. Usage and consumption records of in-app currency;
  7. Other activity logs associated with product and service usage.

The foregoing information is mainly used to support content browsing, playback and unlocking functions, record usage status, and help us analyze user interactions with content and features. By understanding your content preferences, viewing habits and actual usage patterns, we can refine product design, optimize content and service experience, and better align our services with your needs.

2.3 Purchases and Transaction Processing

If you buy in-app items, access paid content or complete other transactions through Poppy TV, we need to process information necessary to complete such transactions, which may include payment-related information.

We use this information to facilitate transaction workflows and paid features, and to provide you with support related to payments, items or transactions when needed.

The actual payment process may be handled by app stores or other third-party payment providers. These service providers process information involved in payment transactions under their own Terms of Service and Privacy Policies.

2.4 Device Information and Service Operation Logs

When you launch or use Poppy TV, the system may automatically collect information about your device, software environment and operational activities to ensure application and service availability.

Such information includes:

  1. Information about your mobile device or other terminal equipment;
  2. Device IP address and device identifiers;
  3. Device version, device configuration and operating environment;
  4. Information about browsers, search engines or other programs used to access our services;
  5. Service and runtime logs generated when you access, operate and use Poppy TV.

We primarily use this data to monitor application status, identify and resolve technical issues, analyze anomalies, and continuously improve system performance. In addition, such information may be used to detect abnormal access, conduct security checks, prevent fraud and other risky behaviors, so as to safeguard the security and stability of your accounts, data and our services.

3. Device Access Permissions and Feature Limitations

Certain features require access to media resources on your device. Poppy TV will only request relevant device permissions when you attempt to use those features.

3.1 Photo Gallery Access

When you use features involving image selection or upload, the application may request access to your photo gallery. You may permit or deny such access based on your needs. If permission is not granted, operations relying on gallery access such as photo selection and upload may not be available.

3.2 Camera Access

For features requiring photo capture or use of your device camera, we may request camera permission. You may decline the request, or revoke camera access later via your device system settings. After revocation, camera-dependent features may be affected.

3.3 Independent Control of Permissions

You retain control over gallery and camera permissions. You may adjust or revoke previously granted permissions at any time through your device settings. After a permission is denied or revoked, features directly dependent on that permission may no longer work properly, while other Poppy TV services unrelated to the permission will generally remain available.

4. Other Purposes of Information Processing

In addition to supporting the functional scenarios described above, we may use collected information for the following purposes as necessary to provide and maintain Poppy TV services.

4.1 Customer Service and Issue Resolution

When you submit inquiries, report problems or seek assistance, we may use necessary account and usage information to verify your identity and understand the issue. This may cover account issues, content access, purchases, payment transactions and other product-related matters, so we can deliver corresponding support.

4.2 Security Protection and Risk Control

To mitigate risks including account hijacking, malicious operations, fraudulent transactions and other abnormal conduct, we may use necessary information for identity verification, risk identification, fraud screening and anomaly analysis. Meanwhile, we combine system maintenance, security audits, troubleshooting and data backup measures to keep services running and reduce security risks to your accounts and user data.

4.3 Product Improvement and Service Analytics

We may analyze browsing records, watch duration, content preferences and other usage data to evaluate the real-world performance of product features and how users interact with them. Analysis results may be used to improve application performance, adjust feature design, enhance content quality and optimize the overall Poppy TV experience.

4.4 Notifications and Operational Alerts

We may send you communications related to Poppy TV through appropriate channels, including but not limited to:

  1. Notifications of product feature or version updates;
  2. Content update alerts;
  3. Changes to service status and applicable rules;
  4. Promotional campaign messages;
  5. Other notices related to product operations and services.

4.5 Optimization of Ad Relevance

To the extent permitted by applicable law, we may use collected information to tailor ad content so that advertisements better match your interests and preferences. This practice aims to reduce irrelevant ads instead of showing identical advertisements to all users.

4.6 Legal Obligations and Lawful Requests

Where required by applicable laws and regulations, we may process or retain relevant information as necessary to fulfill legal obligations, cooperate with lawful investigations, or respond to valid requests from authorized authorities.

We will not use your personal information arbitrarily for purposes unrelated to Poppy TV’s product features or services.

5. Third-Party Technical Services and Information Sharing

To deliver complete application functionality, Poppy TV relies on third-party technical tools and service support for part of our services.

5.1 Use of Third-Party SDKs

We integrate certain third-party Software Development Kits (SDKs) to support ad serving, data analytics, in-app purchases, video playback and social sharing. The main SDKs currently integrated include:

  1. Google Ads SDK
  2. Firebase Analytics
  3. Google Play Billing
  4. ExoPlayer
  5. Facebook SDK

When selecting these tools, we evaluate their reliability, security and compatibility with Poppy TV’s core functions. These third-party SDKs may process information required to deliver their services under their own privacy policies. You may review the public privacy policies of those service providers to learn about their data processing practices.

5.2 Conditions for Sharing Information with Third Parties

We will not sell, rent or disclose your personal information to third parties without your explicit consent. However, we may disclose necessary information to relevant third parties as required by our service needs or applicable law in the following circumstances:

  1. You have given explicit authorization or consent for such disclosure;
  2. Disclosure is required by applicable laws and regulations;
  3. A valid information request is submitted by a legally authorized authority;
  4. A third-party service provider must process necessary data to enable a service feature you have actively chosen to use.

We require partners involved in data processing to use the information only within the agreed service scope and to comply with corresponding personal information protection obligations.

6. Data Protection Measures and Account Security

Protecting user data depends not only on platform security controls but also on your proper management of your account and login credentials.

6.1 Protection Measures Adopted by Us

To reduce the risk of harm to personal information during storage, use and other processing activities, Poppy TV implements reasonable technical and administrative safeguards to protect your data. The risks we principally seek to prevent include:

  1. Accidental loss or corruption of data;
  2. Misuse or improper handling of personal information;
  3. Unauthorized access to user data;
  4. Unauthorized disclosure of information;
  5. Unauthorized modification, tampering or processing of data.

We also continuously improve application security and service quality through risk assessments, routine system maintenance and data backups. Please note that online transmission and electronic data storage carry inherent security risks, and no technical measures can guarantee absolute information security.

6.2 Account Use and Safekeeping

A Poppy TV account is intended for the sole use of the registered user. You must not grant account access to others, nor sell, transfer or otherwise let third parties take control of your account. You shall properly safeguard your account details, password and other login credentials, avoid disclosing them to others, and take necessary steps to secure your devices. If you suspect unauthorized login, access or use of your account, please notify us promptly via the contact channel stated in this Policy so we can take corresponding security measures.

6.3 Account Risks Beyond Our Reasonable Control

Poppy TV shall not be liable for unauthorized account access resulting from hacking, inadequate credential protection by you, credential leakage, or other causes beyond our reasonable control. We recommend you monitor your account security regularly to reduce personal information exposure risks.

7. Personal Information Management and Account Deletion

You may manage part of your personal information and access permissions through Poppy TV account functions and your device system settings.

7.1 Viewing and Updating Account Information

You have the right to view and modify profile information stored in your account, such as your nickname, username and profile picture. For editable fields, you may make adjustments on the in-app profile page or account settings page.

7.2 Adjusting Granted Device Permissions

If you no longer want Poppy TV to access your photo gallery or camera, you may revoke the permissions in your device system settings, or deny permission directly when the app requests it. After adjustment, features requiring that permission may be restricted, while other features that do not require it will generally remain unaffected.

7.3 Requesting Account Deletion

When you decide to stop using Poppy TV, you may use the “Delete Account” function within the app to request deletion of your account and associated information. Once account deletion is completed, all user data linked to the account will be permanently erased. Please be aware that permanently deleted data is generally unrecoverable. Before submitting a deletion request, confirm that you fully understand the consequences of account termination and data removal.

8. Protection of Minors’ Information

Poppy TV attaches importance to the protection of personal information of minor users. If you are under the age of 18, you may not register a Poppy TV account or submit personal information to us without the consent of your parent or legal guardian.

If a parent or legal guardian discovers that a minor has provided personal information to Poppy TV without permission, they may contact us via the channels listed in this Policy. Upon receiving such notice, we will verify the situation and take appropriate action based on the verification result.

9. Updates to this Privacy Policy and Notifications

We may revise this Privacy Policy as Poppy TV’s product features, service models or personal information processing activities evolve. Changes in applicable laws and regulatory requirements may also trigger policy updates.

For revisions that may materially affect your rights or the way we process personal information, we will notify you in advance before the changes take effect via in-app notifications, pop-up alerts or other appropriate means. We recommend you review the latest version of this Policy periodically to stay informed about Poppy TV’s information handling and privacy protection rules.

10. Privacy Inquiries and Contact Information

If you have any questions regarding this Poppy TV Privacy Policy, the collection and use of personal information, account deletion, data removal or other privacy-related matters, please contact us through our designated channels. We welcome your inquiries and feedback regarding personal information processing and privacy protection.